Resources

Guides for teams that take guest feedback seriously.

Practical, hospitality-first guides and templates: how to ask, when to ask, and what to do with the answers.

Booking.com & TripAdvisor Reply Templates

Copy-paste response templates for Booking.com and TripAdvisor reviews, plus the platform rules that make replying there different from Google.

What NPS means for hotels and restaurants, what counts as a good score, how to calculate it, and how to move it - with a free calculator.

An honest buyer's guide to guest feedback software for hospitality: what to look for, how the main tools compare, and what independents should pay.

A free customer feedback form template you can copy today, plus the questions that work and the mistakes that kill response rates in hospitality.

How to run guest satisfaction surveys in hospitality: what to ask, when to ask it, and a ready-to-use question bank for hotels and venues.

Ten proven, compliant ways for hotels, restaurants and venues to get more Google reviews - including when to ask, QR codes and request templates.

A 7-step framework for handling guest and customer complaints in hospitality - stay calm, fix it fast, and turn complainers into repeat guests.

A 5-step framework and copy-paste templates for responding to negative reviews on Google, TripAdvisor and Booking.com as a hotel or restaurant.

How QR code feedback works, where to place codes in hotels and restaurants, and why per-location QR codes beat paper and email surveys.

What you can and cannot remove from Google reviews, how to report fake ones step by step, and what to do when Google says no.